Lead Server Resume Sample

These are some examples of job descriptions we have handpicked from real Lead Server (restaurants or hotels) resumes for your reference.

Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Directed guests to their designated table, give them information about specials, handle requests and provide waiter with information.
Monitored dining room and guest flow to maximize table usage and minimize guest wait times.

Provide exceptional customer service as a lead server for an upscale Mexican restaurant.
Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
Additional duties included staff training.
Complete all opening and closing duties.

Maintained professional and courteous demeanor while multitasking in fast paced environment.
Identified and responded to guests needs in a prompt time frame.
Conducted exceptional interpersonal and team building skills with an aptitude for building camaraderie among clientele, colleagues, and management.

Maintain staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Accomplish staff job results by coaching, counseling, and disciplining employees.
Maintain safe and healthy work environment by establishing and enforcing organization standards.
Complete operations by developing schedules; assigning and monitoring work, gathering resources, implementing productivity standards, maintaining reference manuals, implementing new procedures.

Provide additional support for management team.
Consistently provide guests with superior hospitality, and train staff on hospitality standards.
Lead trainings for staff on complex food, wine and cocktail menu to assist in upselling and proper recommendations for guests.

Provide excellent patron experiences through phenomenal customer service, multi-tasking abilities, and interpersonal skills.
Recognized as having the highest sales averages among servers through suggestive upselling.
Promoted to shift leader and head trainer after consistently exceeding the sales goals of the organization.

As lead server I was responsible for the training and development of all new servers.
I was also in charge of reporting all sales and closing the restaurant at the end of each night.
I was always flexible with my schedule and willing to help out when needed.

Assisted co-workers during rush hours to promote excellent customer service.
Informally recognized as lead server with responsibility for opening/ closing procedures.
Mentored and coached new servers regarding menu items, company policies and procedures.

Demonstrate teamwork by keeping an eye on my fellow server’s tables and help out when possible.
Responsible for delivering excellent customer service.
Display knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks, and liquor laws.

Food service at upscale, American fare restaurant.
Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.

Insure compliance with federal, state and local health and safety regulations.
Responsible for cleaning the kitchen and dining room.
Monitor general operations of the dining room activities as related to the meal program.

Worked both opening and closing shifts with frequent responsibility to verify and complete any and all required tasks for opening or closing the building.
I’ve frequently worked on technical issues for computer and POS systems; as well as extensive customer service experience including catering to large or V.I.P customers and groups, often special parties from a company or firm.
In this position I was responsible for profit and loss and had to maintain my own drawer on a daily basis.