Desktop Support Analyst Resume Sample

These are some examples of job descriptions we have handpicked from real Desktop Support Analyst resumes for your reference.

Desktop Support Analyst

  • Resolved technical issues for customers in person for on-site users and via telephone, email and remote technical tools for work at home users and branch users.
  • Supported/profiled/installed system upgrades (Operating system and hardware) and MS Office updates for the line of business minimizing impact to end users.
  • Resolved issues for all Microsoft Outlook and Lotus Notes email clients including instant messaging systems and video conferencing tools.
  • Fixed VPN connection issues and managed/administered remote access accounts for a population of largely remote users.

Desktop Support Analyst

  • Assist with the test of all new system for asset management, Mobile Device Management and many other solutions that were being implemented.
  • Managed all of the layers for deployment including base layer and app layers and updated them as needed.
  • Setup Mirage client on all VMWare Workstation instance and setup host machine with the requested configuration.

Desktop Support Analyst

  • Desktop Support Analyst, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution.
  • General technical support for all of the customers at assigned location.
  • Perform monthly updates of Microsoft security patches, anti-virus signature files and other software/application updates.

Desktop Support Analyst

  • Provided technical support to various end users, including desktop and mobile applications.
  • Refreshed 35+ mobile devices weekly on blackberry related technology.
  • Escalated service questions to appropriate client representatives.

Desktop Support Analyst

  • Provide desk-side, remote & phone support to Executives, managers and employees, installing, upgrading and troubleshooting Windows 7/10 computer hardware, software and peripherals; troubleshooting VM clients, mapping & troubleshooting network printing.
  • Daily functions include Active Directory and MS Exchange administration for new hires and terminations.
  • Troubleshoot network problems, Setup and support of corporate issued mobile devices.

Desktop Support Analyst

  • Setup internal and external multi-site video conferences: Work with Polycom IP camera, and a Cisco VOIP devices.
  • Maintain printers/Copiers; troubleshot all network printers, copiers, and scanners.
  • Coordinate with management and perform user moves; work with facilities management and setup campus events.
  • User account management via Active directory; perform password resets, user account creation, work with existing security groups, OU’s, and distribution groups.

Desktop Support Analyst

  • Proxy phone project – Coordinated global initiative to switch cisco 7962 from proxy to vpn protocol with our voice services department.
  • Coordinated software deployments – to ensure the latest updates of software migration from Adobe CC, Microsoft Office 2016 and other software products.
  • Support visual & audio communication needs for conference room meetings.
  • Provided phone and remote support for overseas clients outside of regular business hours.

Desktop Support Analyst

  • Used the corporate ticketing system to document and complete over 30 incident tickets per week assisting users across 40+ floors with a 100% resolve rate.
  • Supported a mass refresh for over 400 end-users ensuring company technology was up to date with corporate expectations.
  • Managed projects ensuring the large-scale distribution of equipment to colleagues by working with various teams to gather information for accurate and time-sensitive deployments while maintaining all inventory and paperwork organized to ensure asset loss is prevented.

Desktop Support Analyst

  • Performed Re -images and remote deployment of applications in recent Windows 7 migration.
  • In addition, provided hardware support of desktop PC’s, Mobile Computer Carts (WOW’s), laser printers, and Zebra Label printers.
  • Currently working on Active Directory migration project, since acquisition of Beth Israel Hospital.
  • Involved in multiple Laserjet and Zebra Printer deployments throughout the health system.

Desktop Support Analyst

  • Create Group Policy Objects for an enterprise environment and assist with Group Policy Management and troubleshooting.
  • Analyzed, planned and implemented the proposed farm architecture plan for the new farm which incorporated Hardware and Capacity Planning, Best practices and Governance.
  • Worked on installation and configuration of MOSS 2010/2013, Windows Server 2012 and SQL Server 2012 Enterprise edition across a large server (all 64-bit farm).
  • Deployed and created solution packages of InfoPath forms, Lists, Web Parts.

Desktop Support Analyst

  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
  • Perform general preventative maintenance tasks on laptops, desktops, peripherals, Cisco IP phones, video and audio conferencing device, printers and any other authorized peripheral equipment.
  • Customize desktop hardware to meet user specifications and site standards.
  • Return defective equipment/parts to maintenance inventory, documents customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levels.

Desktop Support Analyst

  • Configure high performance business desktops and laptops for Executive Clients and Developer users.
  • Update tickets via Vulcan, Peregrine and EURC request, along with, communication via email and voice.
  • Provided user training, technical documents and support as needed for home users via email or phone support.
  • Installation and configured of HP Laser Jet Printer, and Senders.
  • Partner with Risk and Cyber Security Team for all security updates to keep all of security patches up to date.

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