Medical secretaries organize administration and clerical duties within healthcare facilities. Their duties include scheduling appointments, following up with customers about upcoming appointments, processing billing and insurance claims, answering phone calls, dealing with the mail, scheduling meetings, and managing the database and filing systems. The knowledge needed to work as a medical secretary can be taught on the job to anyone with a high school diploma, though further education through a certificate in Certified Administrative Professional (CAP) or Organizational Management (OM) would help your job prospects. Medical secretaries must demonstrate knowledge of medical terms, computer literacy, organizational skills, empathy, active listening, good communication, and customer service.
A good resume is well-written and concise. It should be neat and easy to read, listing previous experience in a logical order.
Our resume samples will provide you with multiple examples of what you can include when writing your resume.
The Best Medical Secretary Resume Samples
These are some examples of accomplishments we have handpicked from real Medical Secretary resumes for your reference.
- My duties as a behavioral health medical secretary are checking in patients, verifying demographics and billing information.
- Taking and applying insurance co pays and patient payments, answering billing questions.
- Answering very high volume of inbound calls ensuring timely and accurate response to patient and doctor messages.
- Checking patients out after appointment, scheduling appointments, procedures and testing, in our office and with other specialists.
- Used medical terminology, filing systems, and schedules to assist and maintain the records of a medical office.
- Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
- Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.
- Maintains patient confidence and protects operations by keeping information confidential.
- Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations.
- Recognized by the supervisor as “the best secretary to ever work” in the office; achieved an overall annual performance rating of Five Stars while maintaining an average staff performance of four stars.
- Primarily responsible for taking patient phone calls and scheduling over the phone.
- Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate.
- Performs administrative and office support activities for multiple physicians.
- Recognized by patients as the primary receptionist with duties ranging from public relations, scheduling appointments, insurance verification, telephone and computer communications, patient education, and filing.
- Started my career in a medical experience where I gained knowledge on how to handle numerous calls regarding patients’ needs for information about healthcare facilities.
- Supports physician staff by representing physicians; screening and sorting mail, documents, and telephone calls.
- Scheduling patient appointments and arranging referrals; billing patients and third-party payer.
- Controlling accounts receivables; transcribing dictation; preparing medical reports, patient histories.
- Successfully completed 16,000 medical forms for physician assistants as well as medical secretaries, physician’s assistants, and other staff.
- Maintained strict confidentiality in all departmental activities.
- Collect patient co-payments and payment transactions, including third-party payer authorization and outstanding balances to insurance companies when needed.
- Verify insurance and authorization for medical treatment of patients.
- Performed pulmonary function tests, including spirometry, diffusion study, flow volume and lung volume loops, in addition to vital sign readings.
- Created forms by hand to support all medically related activities; hired, trained, and supervised two experienced re-employees.
- Hand-wrote thousands of letters weekly on behalf of hospital CEO; contributed over 8% of the total gross receipts for the first 5 years of employment.
- Greet and register patients with appointment by verifying and updating existing demographic information, medical insurance, and payment statuses via telephone and email.
- Secured cash, check, and credit card payments from patients at the time of service, co-pays and deposits for hearing aids, batteries and repairs.
- Scheduled and rescheduled patient appointments, screened visitors and responded to routine request for information and addressed medical inquiries from patients via telephone.
- Maintained patients records by photocopying and filing documentation appropriately.
- Drastically improved the timeliness and effectiveness of the computerized billing system using my experience with computers in banking and retail sales.
- Communicate effectively using health literacy to answer the questions or concerns of patients while assigning appointments, both in person and over the phone.
- Created Excel spreadsheet to ensure the multiple tasks of each individual within the office are known and are fulfilled to office standards.
- Confirm and record medical payments, while verifying insurance policies, using medical software and databases.
- Handled multiple tasks to meet deadlines in a timely manner (2 minutes of completion for each task, minimum).
- Edited and revised medical forms for the operation of the hospital’s family practice clinic.
- Ensure physician productivity by maintain calendars; scheduling appointments, professional meetings, conferences, telephone conferences, and travel.
- Generates revenues by completing direct patient and third-party billing; monitoring account receivables; initiating collection calls and reminders.
- Ensure timely submission of completed House Staff appointment applications to the medical center.
- Produces information by transcribing dictation, patient histories, operative notes, correspondence; planning, organizing, coordinating and controlling projects.
- Immediately displayed respectful professionalism while interacting with doctors and nurses, as well as patients on their way out of the office.
- Greet and check-in patients, and collect personal, medical, and insurance information.
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Maintained appropriate composure while answering phones, greeting visitors and patients, photocopying documents, faxing directories and lists.
- Provided high-quality service to the donors and volunteers from their perspective at all times.
- Accurately collect, update & verify patient demographic & insurance information in CROWN & IDX system.
- Using IDX to check patients in for their appointments and make follow up appointments upon checkout.
- Collection of copayments and posting of payments to IDX system, and daily reconciliation of the cash draw.
- Planned and organized all incoming, outgoing, and routine correspondence for the Executive Assistant / Medical Secretary.
- Supported the executive assistant and medical secretary in the day-to-day operations of the office.
- Compiles and records medical charts, reports, or correspondence, using typewriter or personal computer.
- Greets visitors, ascertains purpose of visit, and directed them to appropriate staff.
- Interviews patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Operates office equipment, such as voice mail messaging systems, and uses word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Was responsible for scheduling appointments, coordinating travel and accommodations, and preparing daily meeting agendas.
- Assisted in retrieving old medical records from previous physicians and forwarding medical records to new physicians, law offices or for chart audits.
- Enter demographics, insurance information and scan documents into the patientâ€™s Electronic Medical Record.
- Performed other administrative duties such as answer & direct incoming phone calls, take messages, print & distribute incoming faxes, completing forms, and sort & distribute mail.
- Handled all incoming telephone calls as well as all queries from patients, physicians, referring physicians, suppliers, and pharmacies.
- Maintained ongoing relationships with insurance providers including basic review and signing of documents such as contracts.
You need to make sure your resume stands out amongst the other candidates. It is the first impression that employers have of your work experience and skills. Use the samples above to put together a resume that best suits your needs and helps you get the job you want.